Service Now is changing the way people work. Spectramind excels in offering customers a range of effective solutions and services in deploying Service Now solutions. SpectraMind approaches each project with the highest level of product knowledge as well as industry best practice compliance. Our knowledgeable work force facilitate the alignment of your organization’s goals and industry standards.
SpectraMind’s ServiceNow On-Demand IT Service Management offerings:
ServiceNow suite modules are displayed below.
Some of the Service Now reports that we have developed for our customers, are displayed below:
SpectraMind team is also equipped to provide following ServiceNow services :
US Broad band Provider :ServiceNow integration for a leading wireless broadband provider
In all phases, Spectramind helped implement ServiceNow by:
1. Thoroughly understanding the client’s business needs and processes
2. Effectively leveraging ServiceNow’s functional and technical capabilities.
3. The integration with the partner company was completed in roughly half the time estimated by other consulting organizations. The work needed to be completed before the end of the year but was completed in only 10 weeks—three months early.
4. In addition, because of their expertise with ServiceNow, Spectramind was able to provide recommendations for future system enhancements to further reduce manual labor and streamline processes as well as the resources to execute.
ServiceNow Strategic Roadmap and Implementation
The project was headed by Ram Krishan Tiwari, an Spectra mind Principal Consultant specializing in IT Service Management and Quality Excellence with more than 18 years of experience delivering IT solutions and certified in ServiceNow.
A small team, which included a developer also certified in ServiceNow, created the project roadmap and delivered the implementation in less than eight weeks. Spectramind ‘s agile approach to technology delivery enabled a very rapid and cost-effective solution, allowing the client company to bring the power of ServiceNow to its end users quickly.
The roadmap began with understanding the needs of the IT organization, which resulted in a very successful implementation of ServiceNow for the company’s incident, change, and request fulfillment processes.
Spectramind implemented and configured ServiceNow to address adaptations of ITIL processes for the company’s needs while avoiding specific customizations that would only add undue complexity to the project. For example, the company’s change-approval process was configured so that managers would be able to approve and finalize project work, and notification procedures were tailored to ensure that managers and end users are kept informed during incident resolution matters.
Approximately 500–600 users across four offices are now enjoying the benefits of ServiceNow. The system is already being leveraged for project management, the Project Office, general computing controls, and auditing functions.
Spectramind’s expertise in implementing ServiceNow solutions enabled more workflow intelligence and robust reporting capabilities to be built into the solution. Tasks can be sent out to various teams for fulfilling parts of a solution; for example, a single onboard request can drive different tasks across the organization that fulfill an entire order, as opposed to the order being one giant task. Dashboard features and refined home pages proved to be critical assets for project and functional management teams.
Because the solution is cloud-based, the need to host and manage internal infrastructure is negated, as ServiceNow hosts the software in its own datacenters. This provides enormous cost savings for the company, allowing the company to apply resources toward managing and improving ITSM processes.
Over time, Spectramind ‘s experience-driven implementation of ServiceNow will allow the company to scale its business without adding more IT headcount, allowing the company to grow and respond to future process needs regardless of its size. As a trusted partner, Spectramind provided best practices, Agile processes, and the depth of knowledge to provide a world-class ServiceNow implementation.
Customer Issue Analysis & Resolution for New Cash Management System for TBC Bank Georgia
Following the implementation of the new system, Spectramind ‘s Consulting provided a fast and effective business analysis solution for TBC Bank, Spectramind ‘s goal was to help identify the remaining transition issues and enhance the bank’s communication channels to prevent similar issues in the future.
During the project, Spectramind business analysts:
By providing a fresh set of eyes and objectivity to the online-banking transition project, Spectramind helped the bank to prioritize issues and strengthen relationships with its most important customer base. Customers have reported very high satisfaction with the bank’s willingness to invest in a process to listen to them and help solve their issues.
The gap analysis led to numerous rapid fixes to common issues, which were documented and communicated throughout TBC Bank . In addition, the technology vendor delivered fixes for the top 20 reported platform issues within three months of the gap analysis.
Internal processes and communication have received a tremendous spark from Spectramind ‘s expertise in business process analysis. One of Spectramind ‘s final recommendations to the bank was to develop a custom steering committee for large projects, which was quickly implemented. Documents have been redesigned for employees regarding new communication and training processes. The new communication channels opened as part of Spectramind ‘s analysis and process reform have reduced the “silo” effect and engendered new levels of trust between the bank’s regional offices.
TBC Bank plans to transition its online consumer banking platform to the same platform in late 2014, and the work provided by Spectramind ‘s will ensure a smooth transition. TBC Bank upper management made it mandatory that all bank employees transition to the platform by June 2 to gain familiarity with the product, share feedback, and head off potential issues before they occur. As many of the bank’s commercial customers are also users of its consumer online platform, these measures help strengthen the confidence level across the entire customer base.
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