• Servicenow Capability:
    Servicenow Capability:

    1) Strong experience in executing IT Service Management, monitoring and automation solutions
    2) 20+ Active projects
    3) 250+ associates in various Tools and Technologies
    4) >75% certified professionals
    5) Dedicated Lab for Training
    6) Best Practice Assets & Templates

  • Servicenow Consulting services :
    Servicenow Consulting services :

    1) Solution Architecture & Design
    2) Gap Analysis
    3) Proof of Concept Services for unique solutions
    4) Process Consulting

  • Servicenow Spectramind Experience :
    Servicenow Spectramind Experience :

    1) Calgary Upgrade
    2) Netcool and Verizon eBonding
    3) CMDB Auto Discovery
    4) Incremental functional enhancements
    5) Service Request Model
    6)Support & Maintenance

  • Servicenow Templets and Assets:
    Servicenow Templets and Assets:

    1) Gap Analysis Templates
    2) Transition Kit
    3) Requirement Gathering Templates
    4) Standard Operating Procedure templates

  • Servicenow Knowledge base :
    Servicenow Knowledge base :

    1) Challenges and Lessons learnt from prior experience
    2) Technical Documents
    3) Best practices and white papers
    4) Issue resolution steps

  • Servicenow Product delivery frame work :
    Servicenow Product delivery frame work :

    1) Implementation Methodology and approach
    2) Support Models

  • Patnership with servicenow:
    Patnership with servicenow:

    1) Quicker resolution of product issues
    2) Successful execution of upgrades and patches
    3) Up to date trainings on new features
    4) Access to Knowledge base

  • Servicenow Base modules:
    Servicenow Base modules:

    1) Application Management
    2) Asset management
    3) Change Management
    4) CMDB
    5) Custom reporting
    6) Discovery
    7) Domain Separation
    8) Incident Management
    9) Knowledge Management
    10) Orchestration
    11) Problem Management
    12) Request Management
    13) Self Service Portal
    14) Performance Analytics
    15) Mobile integration

  • Servicenow Asset CMDB  and Catalog:
    Servicenow Asset CMDB and Catalog:

    1) Asset and CMDB life cycle management
    2) CMDB integration with external and native discovery and third party tools /apps
    3) CMDB reconciliation process
    4) 500+ Catalog items
    5) Federation

  • Servicenow Service levels and KPI:
    Servicenow Service levels and KPI:

    1) KPI definition, SLA harmonization

    2) Service Level Definition for Multi-Vendor, Multi-BU , Multi-Vertical Organizational Requirements

    3) Customization of based on business requirements

  • Leading US conglomerate:
    Leading US conglomerate:

    1. Unified Service Management Tool Implementation across enterprise
    2. ~50K Service Now Tool users
    3. Custom Dashboards, Reporting and CSAT Survey functionality
    4. Support and Maintenance being carried out for the Implementation
    5. Custom Application Builds
    6. End to end Asset & CMDB process

  • Large Entertainment major :
    Large Entertainment major :

    1Migration from BMC Remedy to SNOW
    2) ITIL V3 process standards based implementation
    3) Ongoing enhancement of the tool to meet customer requirements
    4) Integrations with monitoring tools for auto incidents

  • Insurance Major :
    Insurance Major :

    1) Migration from existing ITSM tool to SNOW
    2) ITIL V3 process standard implementation
    3) SAM & Discovery
    4) Ongoing Support and Maintenance

Welcome To Spectra Mind Solutions

The Spectra Mind Solutions is a multi-dimensional corporate entity with an extremely diversified portfolio that includes IT, ITes, Training Services, Placement, Staff Augmentation, Immigration, Travel. Its Services have already established a presence in most geographical zones across the Globe.

SpectraMind Solutions is a total solutions company specialized in providing Project management Consulting, Quality Consulting, Applications and Products development, support and maintain, Consulting in Test Automation solutions, IT Staffing, IT services and Business Process Outsourcing (BPO)

Plans are also underway to add to the talented and brilliant pool of manpower in a big way every year in order to meet the exponential growth and meteoric rise of the Group on the world horizon.

Referral Program

Do you know someone who would be a great fit for Spectramind Solutions. Please feel free to refer and earn referral bonus for successful hire!
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